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Acceptable Use Policy

Content standards, prohibited categories, reporting, and moderation for Hotel Lobby AI Trend.

Last updated: 2026-10-03

Hotel Lobby AI Trend (the “Service”, “we”, “us”) is operated by Guo Qian, an individual / sole trader under the laws of the People’s Republic of China. This Acceptable Use Policy (“Policy”) is the Service’s public content policy for AI-generated video. It applies to every photo you upload, every prompt or setting you submit, and every video the Service generates, stores, or delivers.

This Policy complements section 10 of the Terms of Service. Using the Service means you agree to both.

1. Scope

This Policy covers:

  • Video: short two-person booth videos generated from your photos, including audio.
  • Images: the two photos you upload as inputs.
  • User input: generation choices such as aspect ratio (9:16 or 16:9) and any other instructions you send.
  • Storage and delivery: videos and task records we keep so you can download or resume a job.

The underlying generation models are Kie.ai and Kling. Outputs are AI-generated. Do not present them as a live recording of a real event.

2. Content standards and prohibited categories

The Service prohibits using the Service to generate any of the following six categories:

  • Sexual / NSFW content
  • Violent / gory content
  • Hate speech
  • Child sexual abuse material (CSAM) and other child-unsafe content
  • Deepfakes / impersonation
  • Copyright / trademark infringement

The clauses below explain those categories and other banned uses.

2.1 Zero tolerance

We remove the following on discovery and may report them to competent authorities:

  • CSAM or any sexual content involving a minor. Do not upload photos of minors.
  • Content that promotes or assists terrorism, extremism, or mass violence.
  • Instructions for making weapons of mass destruction.
  • Content that incites genocide or ethnic hatred.
  • Non-consensual sexual deepfakes of a real person.
  • Other content that is illegal under the laws of the People’s Republic of China or the place where you use the Service.

2.2 Restricted uses

The Service is a consumer booth-video tool. The following are not offered as features and are refused or removed if they appear:

  • Adult or pornographic use — not permitted. There is no age-gated adult mode.
  • Graphic violence, even if framed as fiction or education.
  • Political deepfakes or other misleading depictions of real public figures.
  • Outputs presented as licensed medical, legal, or financial advice.

2.3 Other prohibited conduct

  • Generating or spreading false information or rumors.
  • Impersonating a real person, brand, or institution.
  • Infringing intellectual property, publicity, or privacy rights.
  • Passing AI output off as human-created work in order to deceive.
  • Bulk spam or fraudulent generation.
  • Jailbreak or other attempts to bypass safety filters.

3. Content moderation

We use automatic filters + human review + periodic sampling. We do not pass raw model output to users without a safety step.

3.1 Automatic review (real time)

Every generation request is scanned before and after the model runs:

  • Input filtering: uploaded photos and request metadata are checked for prohibited categories.
  • Output filtering: generated video is assessed by the provider safety layer before we mark the task complete.
  • Usage-pattern checks: repeated failed or abusive jobs can be rate-limited or blocked.
  • Safety tools in use: Kie.ai / Kling provider safety filters on image inputs and video outputs. Jobs the provider rejects as unsafe are not delivered.

3.2 Human review

  • Content flagged by filters or by a user report is reviewed by the operator (Guo Qian / Hotel Lobby AI Trend trust and safety).
  • Reports sent to support@hotellobbyaitrend.com are read by a person.
  • Reviewers handle reports against this Policy and keep report details confidential.

3.3 Sampling

We periodically sample recent tasks to check filter accuracy and tighten blocks where needed.

3.4 Severity levels

  • L1 Critical — child safety, terrorism, non-consensual sexual deepfakes. Auto-block where possible, human confirm, immediate ban, report to authorities when required.
  • L2 High — confirmed NSFW, gore, hate, impersonation, or clear IP theft. Priority human review, remove content, suspend the account.
  • L3 Medium — other Policy breaches. Human review, warning, and removal.
  • L4 Low — minor or first-time issues found via a report. Warning and a request to correct.

4. When and how to report

4.1 What you can report

  • Generated video or uploaded photos that break this Policy.
  • L1 issues (child safety, terrorism, non-consensual sexual deepfakes).
  • AI impersonation or other misuse of your likeness, name, or rights.

4.2 Principles

  • Confidentiality: we keep the reporter’s identity confidential except where the law requires disclosure.
  • Neutrality: reports are reviewed against this Policy, not against who filed them.
  • Abuse: bad-faith or false reports may themselves be treated as a Policy breach.

5. Reporting channel

Staffed channel (this is the channel we monitor):

  • Email: support@hotellobbyaitrend.com
  • Subject line: start with AUP report so we can triage it.
  • Please include: the account email (if you have one), task or video URL if you have it, a short description of the category (NSFW, violence, hate, CSAM, deepfake, copyright), and any evidence you can share.

There is no separate in-app report button yet. Email is the official, staffed channel.

For L1 child-safety or terrorism reports, write AUP report — L1 in the subject. We treat those first.

6. Response times

  • L1 Critical: first response within 2 hours; action within 24 hours.
  • L2 High: first response within 24 hours; action within 3 business days.
  • L3 Medium: first response within 3 business days; action within 7 business days.
  • L4 Low: first response within 5 business days; action within 15 business days.

If we need more time, we tell the reporter why. Flow: receive report → confirm receipt → grade L1–L4 → automatic and/or human review → decision → enforce → notify when we have a contact address.

Business days are Monday–Friday, China Standard Time, excluding PRC public holidays. L1 still follows the hour-based window above.

7. Enforcement

Actions we can take, and do take:

  • Warning — first minor breach; we may ask you to delete or stop using the output.
  • Removal — we delete or disable access to the video and related files.
  • Feature limits — we reduce or block further generations.
  • Suspension — temporary lock while we review an L2 or repeated breach.
  • Permanent ban — L1 or repeated L2.
  • Legal referral — we report suspected illegal L1 activity to competent authorities and cooperate with a lawful investigation.

Unused credits are not refunded when we terminate an account for a material breach, except where the law requires a refund. See the Refund Policy.

8. Appeals

If you disagree with an enforcement decision, email support@hotellobbyaitrend.com within 15 days of the notice. Use the subject AUP appeal and include the decision, your account email, and why you believe it was wrong.

We complete a second review within 10 business days. That review is a fresh look at the original materials, not a rubber stamp of the first decision.

9. Changes

Material changes to this Policy take effect no sooner than 14 days after we update the date on this page and, where we have your email, notify your account address. Continued use after that date is acceptance.

10. Contact

This Policy is a public content rule for the Service. It is not legal advice.