Refund Policy
When Hotel Lobby AI Trend refunds a one-time credit pack, and how to ask.
Last updated: 2026-10-03
This Refund Policy is part of the Terms of Service. It applies to one-time credit packs sold at https://hotellobbyaitrend.com. There is no subscription.
Hotel Lobby AI Trend is operated by Guo Qian, an individual / sole trader under the laws of the People’s Republic of China. Card payments are processed by Waffo Pancake. We do not store full card numbers.
What can be refunded
- Unused pack within 7 days. If you buy a pack and have not used any credits from that purchase within 7 days, you may request a full refund.
- Duplicate charge. A charge created by a billing error is refunded in full.
- Statutory cooling-off (EU / UK / Australia). A first-time consumer’s 14-day withdrawal right is preserved until you first use credits from that purchase. After first use, that right no longer applies.
A failed generation returns the 26 credits for that job. That is a credit return, not a cash refund.
What is not refunded
- Credits already used to start a generation (except the failed-job credit return above).
- Change of mind after you have generated a video from that pack.
- Accounts closed for a material breach of the Terms.
How to request a refund
Email support@hotellobbyaitrend.com from your account email. Include:
- Account email
- Transaction ID or approximate purchase time and amount
- Reason (unused pack / duplicate / statutory right)
We confirm within 2 business days and process eligible refunds in 5–10 business days to the original payment method.
Please contact us before opening a chargeback. Chargebacks can delay or block a goodwill refund.